Terms & Conditions - Ravensdale Retreat
Last updated: 8 January 2026
These Terms and Conditions apply to all guests, visitors, and users of the Ravensdale Retreat website. Ravensdale Retreat ("we", "our", or "us") is managed by Coast Hosting, and all bookings and guest interactions are subject to Coast Hosting’s operational procedures and policies.
By accessing our website or making a booking, you agree to these Terms and Conditions.
1. Management and Oversight
Ravensdale Retreat is managed by Coast Hosting. All booking processes, payment handling, communication, and guest services are carried out by Coast Hosting on our behalf.
2. Use of the Website
By using our website, you agree that:
• You will provide accurate and current information
• You will not use the website for unlawful or harmful purposes
• You will not interfere with website security or functionality
We reserve the right to update or modify content at any time.
3. Bookings and Payments•
All bookings are handled by Coast Hosting’s booking systems.
• Payment must be made through the secure platforms provided.
• Bookings are not confirmed until payment is received and a confirmation email is issued.
• Guests must ensure all details provided at booking are correct.
Additional booking terms or house rules may apply and will be communicated at the time of booking.
4. Cancellations and Refunds
Cancellations are subject to the policies set by Coast Hosting. These policies outline:
• Timeframes for cancellation
• Eligibility for refunds
• Fees or penalties
• Rebooking options
Please refer to Coast Hosting’s policies for full details.
5. Guest Responsibilities
By booking, you agree to:
• Treat the property, staff, and surroundings with respect
• Follow all house rules and instructions
• Take reasonable care of the property and its contents
• Report any damage or issues during your stay
Guests may be liable for damage caused by misuse or negligence.
6. Liability
Ravensdale Retreat and Coast Hosting are not liable for:
• Loss or damage to personal belongings
• Injuries resulting from misuse of property facilities
• Interruptions caused by events outside our control (weather, outages, emergencies)
Your stay is at your own risk. You agree to take reasonable care for your own safety.
7. Third-Party Services
We may use third-party providers for:
• Payment processing
• Booking management
• Website hosting
• Guest communication
Use of these services is subject to the provider’s terms and privacy policies.
8. Website Content
All content on this website, including text, photography, graphics, and branding, is owned by Ravensdale Retreat or used with permission.
You may not copy, distribute, or reproduce any content without prior written consent.
9. Updates to These Terms
We may update these Terms and Conditions at any time. Updates will be published on this page with a revised date.
10. Contact
For all enquiries relating to these Terms and Conditions, please contact us through our contact page:
https://www.ravensdaleretreat.com.au/book.html
Coast Hosting will respond on behalf of Ravensdale Retreat.
These Terms and Conditions apply to all guests, visitors, and users of the Ravensdale Retreat website. Ravensdale Retreat ("we", "our", or "us") is managed by Coast Hosting, and all bookings and guest interactions are subject to Coast Hosting’s operational procedures and policies.
By accessing our website or making a booking, you agree to these Terms and Conditions.
1. Management and Oversight
Ravensdale Retreat is managed by Coast Hosting. All booking processes, payment handling, communication, and guest services are carried out by Coast Hosting on our behalf.
2. Use of the Website
By using our website, you agree that:
• You will provide accurate and current information
• You will not use the website for unlawful or harmful purposes
• You will not interfere with website security or functionality
We reserve the right to update or modify content at any time.
3. Bookings and Payments•
All bookings are handled by Coast Hosting’s booking systems.
• Payment must be made through the secure platforms provided.
• Bookings are not confirmed until payment is received and a confirmation email is issued.
• Guests must ensure all details provided at booking are correct.
Additional booking terms or house rules may apply and will be communicated at the time of booking.
4. Cancellations and Refunds
Cancellations are subject to the policies set by Coast Hosting. These policies outline:
• Timeframes for cancellation
• Eligibility for refunds
• Fees or penalties
• Rebooking options
Please refer to Coast Hosting’s policies for full details.
5. Guest Responsibilities
By booking, you agree to:
• Treat the property, staff, and surroundings with respect
• Follow all house rules and instructions
• Take reasonable care of the property and its contents
• Report any damage or issues during your stay
Guests may be liable for damage caused by misuse or negligence.
6. Liability
Ravensdale Retreat and Coast Hosting are not liable for:
• Loss or damage to personal belongings
• Injuries resulting from misuse of property facilities
• Interruptions caused by events outside our control (weather, outages, emergencies)
Your stay is at your own risk. You agree to take reasonable care for your own safety.
7. Third-Party Services
We may use third-party providers for:
• Payment processing
• Booking management
• Website hosting
• Guest communication
Use of these services is subject to the provider’s terms and privacy policies.
8. Website Content
All content on this website, including text, photography, graphics, and branding, is owned by Ravensdale Retreat or used with permission.
You may not copy, distribute, or reproduce any content without prior written consent.
9. Updates to These Terms
We may update these Terms and Conditions at any time. Updates will be published on this page with a revised date.
10. Contact
For all enquiries relating to these Terms and Conditions, please contact us through our contact page:
https://www.ravensdaleretreat.com.au/book.html
Coast Hosting will respond on behalf of Ravensdale Retreat.